While Senator Conroy seems to now be aware that mistreatment of customers in the telecommunications industry is rife, it remains to be seen whether he will show some leadership on this matter and deliver reform that working Mums and Dads will see on their phone bills. Conroy did not sound particularly proactive in the comments he made on Network Ten:
What we need to do is put pressure directly onto the telecommunications companies
If we do not start seeing a significant improvement in these sorts of reports ... we will legislate.
Even though phone companies have been ripping customers off for years by withholding details of charges from customers, he fails to commit himself to reform that is necessary to ensure that the rights of the customer are protected from dishonest business practices. The problems will not be fixed with bureaucracy, spin as a substitute for progress or endless process in the form of reviews, inquiries, commissions, committees and task forces that characterise the leadership style of Labor governments.
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